HuePort Support
Questions about HuePort? Start here — and if you don't find your answer, email us directly.
We read every message and usually reply within 2 business days. Please include your device model and iOS or Android version so we can help faster.
Daily captures
How many colors can I capture for free?
HuePort gives you 5 captures per day at no cost. Capturing a color and saving a color to your gallery draw from the same daily allowance.
What happens when I run out?
You can watch a short rewarded video to unlock 5 more captures. You can do this as many times as you like, and the extra captures stack.
Alternatively, HuePort Pro removes the daily limit permanently.
When does my daily allowance reset?
At midnight, based on your device's local time. Any unused captures do not carry over to the next day.
I watched an ad but didn't get my captures
Captures are only granted when the video is watched to the end. Closing the ad early — or losing your connection partway through — means no reward is issued.
If you watched a full video and still didn't receive your captures, email us with the approximate time it happened.
HuePort Pro
What does HuePort Pro include?
Pro removes the daily capture limit entirely. It is a one-time purchase — there is no subscription and no recurring charge.
I bought Pro but I'm back on the free plan
This usually happens after reinstalling the app or switching to a new device. Open Settings inside HuePort and tap Restore Purchases while signed in to the same Apple ID or Google account used for the original purchase.
If restoring doesn't work, email us with your purchase receipt and we'll sort it out.
Can I get a refund?
Purchases are handled by Apple and Google, so refunds are requested through them directly.
- iOS — visit reportaproblem.apple.com
- Android — request a refund through the Google Play Store
Privacy and permissions
Why does HuePort need camera access?
The camera is how HuePort reads color in real time. Without it, live capture cannot work. You can still pull colors from images already in your photo library.
Do my photos leave my device?
No. Color analysis happens entirely on your device, and HuePort does not upload your images anywhere.
Something else
Found a bug, or want to suggest a feature?
Email hueport_official@outlook.com. For bugs, a screenshot and a short description of what you were doing helps enormously.